CADfix Support

Contacting support

Before requesting support, you will need to identify the most appropriate support team for yourself.

Local CADfix Expert - If your organization has a dedicated CADfix expert, this person should be your initial contact. They will understand your CADfix use-case and environment. They may well have already resolved your problem and will speak your local language.

CADfix Distributer – Your organization may have purchased CADfix through a local distributor or as part of a distributor’s own package. The distributor will understand your package and the interface requirements between them. If your organization purchased through a distributor, then you should contact them for support.

ITI CADfix Support Team – If your organization purchased CADfix directly from ITI, then please contact the support team using one of the following methods:

CADfix DX

CADfix PPS

CADfix VIZ

CADISON ES

FlexNET License Services

License code utility

To help identify machine information for CADfix licensing, we have made a licensing utility available. Visit the License Utility page where you gather the machine information needed to create a CADfix product license before emailing to works_supp@iti-global.com or eukeys@iti-global.com.

Vulnerability Disclosure Policy

If you believe you have found a security vulnerability in an ITI CADfix product, please report this as soon as possible to eusupport@iti-global.com or your ITI support contact.

Please include as much of the following information as possible:

• The name of the affected product(s)
• The version of the affected products(s)
• The operating system hosting the product(s)
• What actions are needed to trigger the vulnerability, in as much detail as possible
• Any sample code used to test or demonstrate the vulnerability
• Contact information, to allow any follow-up questions
• Details of any other parties also affected by this vulnerability, or involved in the response to this vulnerability
• Disclosure plans
• Threat/risk assessment details of the identified threats and/or risks associated with this vulnerability
• Time and date of discovery
• For web-based products, the browser used, including the version number

We will reply to acknowledge receipt of the report within two business days. We may have follow-up questions, which will be sent by email. Status updates will be provided by email when the reported vulnerability has been assessed, and when a fix, workaround, or mitigation has been developed.

Only the latest version of each ITI CADfix product is automatically eligible for security fixes. If it is not possible for a customer to update to the latest version, we will investigate whether security fixes can be provided for earlier product versions, on a case-by-case basis. We will do our best to help.

Security advisories and details of new product versions, including security fixes, are distributed to our customers by email. We will be happy to acknowledge contributors in the advisories we issue. ITI does not currently operate a bug bounty program, and we regret that we are unable to provide payment for reported vulnerabilities.