If you are a CADIQ customer and you are experiencing a support issue, please contact our support team via email or phone using the contact information on this page.

Problem reporting and tracking

ITI's CADIQ development team employs the use of the Footprints Customer Management commercial software product. If you already have a login and password, please proceed to the CADIQ Footprints Access site.

Within Footprints you have full capabilities to create and manage any enhancement requests or issues regarding your use of CADIQ. If you have not been assigned login information, please contact our CADIQ support team and we can create login information for you. 

Software updates

ITI ships a new major release of the CADIQ software annually around mid-May. All maintenance-paying customers are sent a link to download this software update.

In addition to the annual major release, ITI also ships minor releases (mainly containing bug fixes) on a monthly basis. Notifications for minor releases are NOT automatically sent to all maintenance-paying customers; however, any customer on maintenance can contact the ITI Support team to request the latest minor release or to be put on a list for notification of future minor releases.

If you are interested in learning more about what’s new in the latest release of CADIQ, please visit the CADIQ page of the ITI Blog for details.

License code utilities

Click here to visit the Utilities Page where you gather machine information needed to create a CADIQ product license.

Contact support

Americas 

cadiq_supp@iti-global.com  
Phone 1-888-783-9199
 

Europe, Asia-Pacific, Middle East, Africa

eusupport@iti-global.com 
Phone +44 (0) 1954 234300