Customer Usage Profiling

Home > Education > Courses > Course

Developing new cost-reduced products that must still meet reliability and other product performance requirements typically pushes the limits of safety factors that engineers use to evaluate design options. Most companies do not have accurate data about how their customer's actually use their products and what loads the products see in "the field". Therefore products are often over-designed to avoid reliability or performance problems. This course provides an overview of how to implement a proven process called Customer Usage Profiling (CUP�) to capture customer usage and load data to:

• Reduce over-design by enabling product engineers to take advantage of cost reduction opportunities that are typically rejected due to concerns over reliability problems
• Lower the risks of reliability problems
• Reduce product development time and costs by reducing late design changes from failures during prototype testing

Who should attend?
This course is designed for managers of product development organizations who are interested in learning more about how to capture accurate customer usage data and loads and duty cycles and use this data to develop more efficient product designs.

Objectives
After completing this course you will be able to:

• Describe the basic processes and tools required to capture the customer usage and load data
• Define how this data can be used to optimize the design for cost, performance and reliability
• Define how this process interacts with other processes
• Assess your current processes
• Measure the impact of implementing a process to design products with accurate customer usage and load data
• Develop a general plan for implementation

Contact ITI University regarding intermediate and advanced level courses